Technical Support & Service Center
Standard RMA & Service Workflow
1. Submit Your Request
Contact our technical team via email or form with your product serial number and a detailed description of the issue.
2. Engineer Diagnosis
Our R&D and hardware engineering team will analyze the fault and replicate the issue in our testing facility within 24 hours.
3. Targeted Solution
We provide remote troubleshooting steps, software updates, or issue an RMA (Return Merchandise Authorization) if hardware repair is required.
4. Repair & Follow-up
Defective units are repaired, subjected to strict waterproof and aging tests again, and returned to ensure long-term stable operation.
INNODA Core Service Guarantees
1-Year Standard Warranty
All INNODA industrial panel PCs and monitors are backed by a 12-month free warranty against manufacturing defects and hardware failures.
Lifetime Maintenance
Beyond the warranty period, we provide lifelong paid repair services, technical guidance, and original spare parts supply for all our models.
24/7 Expert Support
Our dedicated engineering team offers round-the-clock remote diagnosis to minimize your downtime and ensure continuous operation.
Warranty & RMA Policy
Warranty Coverage: INNODA guarantees that all products are rigorously tested and free from material and workmanship defects. During the warranty period, we will repair or replace defective units free of charge.
Exceptions (Not Covered by Free Warranty): Please note that the free warranty does not apply to damages caused by:
Improper installation, misuse, or failure to follow operating instructions.
Unauthorized disassembly, modification, or repair by non-INNODA personnel.
Environmental factors beyond the product’s IP rating limits (e.g., submerging a non-waterproof model).
Force majeure events (lightning strikes, floods, fires, etc.).
For out-of-warranty products, we provide a transparent repair quotation before any work begins.